1. Object
These General Conditions regulate the acquisition of the products offered on the website www.ecoprolive.com, owned by Isanatur Spain, S.L. (hereinafter, Isanatur).
The acquisition of any of the products entails full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Specific Conditions that may be applicable when purchasing certain products.
These General Conditions may be modified without prior notice, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products offered.
2 – Identification
Isanatur, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:
Its corporate name is: Isanatur Spain, S.L.
Its commercial name is: Ecoprolive.
Su CIF es: B26495697.
Its registered office is at: Polígono Industrial Aloa, Naves 01 and 02 – 31100 Puente la Reina, Navarra, Spain
Ecological Registration: ES-ECO-025 NA
Industry Health Registry: 16.004837/NA
3 – Communications
To communicate with us, we offer you different means of contact that we detail below:
Telephone: (+34) 948 340 457.
Email: isanatur@isanatur.com.
Dirección postal: Polígono Industrial Aloa, Naves 01 y 02 – 31100 Puente la Reina, Navarra, España
All notifications and communications between users and Ecoprolive will be considered effective, for all purposes, when made through any means detailed above.
For vertragliche Zwecke stimmt der Nutzer der Nutzung dieses elektronischen Kommunikationsmittels zu und erkennt an, dass alle Verträge, Mitteilungen, Informationen und sonstigen Mitteilungen, die Isanatur elektronisch versendet, den gesetzlichen Anforderungen an die Schriftform entsprechen. This Bedingung berührt nicht die gesetzlich anerkannten Right des Nutzers.
For contractual purposes, the User consents to using this electronic means of communication and recognizes that all contracts, notifications, information and other communications that Isanatur sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and/or communicate with Isanatur through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, Isanatur may contact and/or notify the User at their email address or at the postal address provided.
4 – Products
The products offered, along with their main characteristics and their price, appear on the screen. Ecoprolive reserves the right to decide, at any time, the products and/or services offered to Clients.
In this way, Ecoprolive may, at any time, add new products and/or services to those currently offered. Likewise, Ecoprolive reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.
Once inside www.ecoprolive.com, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will entail reading and accepting all the general and particular conditions established. at www.ecoprolive.com.
5 – Product availability and substitutions
Ecoprolive aims to guarantee the availability of all products that are advertised through www.ecoprolive.com. However, in the event that any requested product is not available or if it is out of stock, the customer will be informed by email as soon as possible.
If the product is not available, and the consumer having been informed of this, Ecoprolive may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.
In the event of unavailability of all or part of the order, and the customer rejects the replacement products, the previously paid refund will be made in the same payment method used for the purchase. If Ecoprolive is unjustifiably delayed in returning the amounts paid, the consumer may claim double the amount owed.
6 – Purchase and/or contracting process
To make any purchase at www.ecoprolive.com, the customer must be of legal age. The steps to follow to make the purchase are:
- Choose the product and carefully review the details.
- Indicate the units and press the “Add to cart” button.
- Click the basket icon to see the details of your order.
- Verifique su compra y pulse en “Finalizar compra”.
- Fill in your details and indicate the delivery method and payment method to see the total amount of the order.
- Press the Buy button.
- Enter your information or log in if you are already registered.
- Check your order details and click Checkout.
- Make payment for your order using the chosen option.
- You will receive in your email account the details of the order you have placed.
It is also recommended that the customer print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the proof of receipt sent by Ecoprolive by email.
Observations
When the customer places an order, the order form with its details will be sent to their email account. If the CLIENT wants the invoice, it will be sent upon request, requesting it from isanatur@isanatur.com.
7 – Delivery of products
The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality. The scope of delivery includes the Spanish territory (except Canary Islands and Balearic Islands), Portugal (peninsula). Gibraltar and Andorra. Shipments are not made to the Canary Islands or the Balearic Islands.
Forms and Delivery Times
The services will be carried out by SEUR or another courier company operating in the described territory.
Delivery times are:
- 24 hours (next business day) for individuals within the peninsula (except Gibraltar).
- 48 hours (second business day) for individuals in Ceuta, Melilla, Andorra and Gibraltar.
- Before 2:00 p.m. on the next business day for companies within the Spanish peninsular territory.
8 – Prices, expenses and taxes
The prices of the products listed on www.ecoprolive.com will be expressed in Euros and will be guaranteed for the duration of their validity, except for printing errors and regardless of the destination of the order.
Products
The final prices of all products (and, where applicable, the final prices per unit of measurement, when mandatory) along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the catalog of www.ecoprolive.com.
The products have VAT included.
The VAT will be the one that is officially in force at the time of making the purchase. The normal VAT is 10%, but currently the reduction rule in force until June 30, 2024 will be 5%.
Shipping costs: They are calculated in the purchase process depending on the destination and quantity, in any case, the CUSTOMER will know the shipping costs before formalizing their order.
Product prices may vary at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchasing process before he formalizes his acceptance.
9 – Payment methods
We put these payment methods at your disposal:
to. By credit or debit card: You can make the payment immediately through our Bank's secure SSL payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and banking data will be protected with all the security measures established by the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016).
b. PayPal Payment for the order will be authorized through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. To do this, it will be essential to have a PayPal account.
10 – Customer service and complaints
To file any complaint or claim with Ecoprolive, the customer must contact the customer service department either at the telephone number 948 340 457, or through the email address pedidos@isanatur.com.
In accordance with the EU Online Consumer Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa.eu/consumers/odr/.
11 – Returns and withdrawal policy
As established by the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without having to indicate the reason and without incurring any costs, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.
This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods purchased on ecoprolive.com or in the event that the goods that make up his order are delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days from the day the contract was signed.
To exercise this right of withdrawal, the User must notify Isanatur of their decision. You may do so, where appropriate, through the contact spaces enabled on the Website or by email to isanatur@isanatur.com
The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that Isanatur makes available at this link – Formulario de Desistimiento -, sin embargo, su uso no es obligatorio.
To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.
In case of withdrawal, Isanatur will reimburse the User for all payments received, without any undue delay and, in any case, no later than 14 calendar days from the date on which Isanatur is informed of the User's decision to withdraw. .
Isanatur will reimburse the User using the same payment method that the User used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, Isanatur could withhold said refund until it has received the products or items purchased, or until the User presents proof of their return, depending on which condition is met first.
The User can return or send the products to Isanatur at:
Polígono Industrial Aloa, Naves 01 y 02
31100 Puente la Reina, Navarra, España
And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which Isanatur was informed of the decision to withdraw.
The User acknowledges that he or she is aware that he or she must assume the direct cost of returning (transport, delivery) of the goods, if any are incurred. Furthermore, he will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery.
In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun. , with the express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by Isanatur, they will have lost their right of withdrawal.
In any case, no refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice.
Return of defective products or shipping error
These are all those cases in which the User considers that, at the time of delivery, the product does not comply with what is stipulated in the contract or purchase order, and that, therefore, they must contact Isanatur immediately. and let you know the existing non-conformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).
The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where applicable, the replacement is appropriate.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.
The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always apply.
Guarantee
The User, as a consumer and user, enjoys guarantees on the products that may be purchased through this Website, in the terms legally established for each type of product, and Isanatur is therefore responsible for the lack of conformity of the products. same that manifests itself within a period of two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Isanatur and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. However, some of the products sold on the Website may present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and They will not be a defect.
On the other hand, it could happen that the User purchases a product from a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty right directly against them during the two years following the delivery of said products. To do this, the User must have kept all the information related to the product warranty.
12 – Disclaimer
Unless otherwise provided by law, Isanatur will not accept any responsibility for the following losses, regardless of their origin:
- Any losses that were not attributable to any breach on your part
- Business losses (including lost profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred)
- Other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between both parties was formalized.
Likewise, Isanatur also limits its liability in the following cases:
- Isanatur applies all measures to provide a faithful display of the product on the Website, however it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others. of this kind.
- Isanatur will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order. However, it is not responsible for damages resulting from transportation malfunctions, especially due to causes such as strikes, road delays, and in general any others typical of the sector, which result in delays, losses or theft of the product.
- Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the service over the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. Isanatur uses all the means at its disposal to carry out the process of purchase, payment and shipping/delivery of the products, however it is exempt from liability for causes that are not attributable to it, fortuitous events or force majeure.
Isanatur will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, Isanatur will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
In general, Isanatur will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when the same is due to events that are beyond its reasonable control, that is, due to force majeure, and This may include, but is not limited to:
- Strikes, lockouts or other industrial action.
- Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Isanatur will have an extension in the deadline to comply with them for a period of time equal to the duration of the cause of force majeure. Isanatur will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.
13 – Resignation
No waiver by Isanatur of a specific legal right or action or the lack of a requirement by Isanatur for strict compliance by the User with any of its obligations will imply a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate to the User of the fulfillment of his obligations.
No waiver by Isanatur of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.
14 – Nullity
If any of these Conditions are declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
15 – Complete Agreement
These Conditions and any document expressly referred to in them constitute the entire agreement between the User and Isanatur in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by them. parts.
The User and Isanatur acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.
16 – Data Protection
The information or personal data that the User provides to Isanatur in the course of a transaction on the Website will be treated in accordance with the provisions of the data protection policies (Legal Notice, Privacy Policy and Cookie Policy). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.
17 – Applicable legislation and jurisdiction
Access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Isanatur and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
Date of revision of the texts, updated to 2 January 2024.
